Things I've built.

Custom CMS and portfolio platform built from scratch — no WordPress, no Squarespace. Features include a gated resource library with email capture and Cloudflare Turnstile, a live metrics ticker pulling from a webhook-updated database, dark/light theming with system preference detection, Dusk browser test suite with CI/CD gating, and a deploy-on-merge pipeline. Runs on infrastructure I own and operate.

Designed and built an NLP-based classifier that automatically triages incoming support tickets — categorizing by type, urgency, and optimal queue — before a human ever touches them. Integrated directly with the PSA via REST API. Processes 500+ tickets per day with high accuracy, reducing mean time to assignment and eliminating mis-routing. Won the Phoenix Award at Entara, 2024.

Proprietary — source not public. Available to discuss in detail.

Built-in-a-Box: a fully automated deployment pipeline that provisions an entire technical environment — networking, identity, documentation, monitoring, and alerting — in under 4 hours. What used to take 2–3 days of engineer time became a single orchestrated run. This is the system described in Live Life Automated.

As DevOps Engineering Manager at Abacus Group, identified and eliminated the highest-friction manual processes across a team responsible for 35,000 end users. Built a suite of automation tools covering user lifecycle management, license reconciliation, alert triage, and reporting — replacing repetitive engineer work with orchestrated pipelines. Net result: 250+ hours per month returned to the team for higher-value work.

Built a production data pipeline combining Playwright browser automation and httpx for scraping, with a locally-hosted Mistral 7B model (via Ollama) handling genre classification and structured data extraction from unstructured event listings. The pipeline scraped 68 venues, yielded 412 unique events at 89% success rate, and ran entirely on-device — no cloud API calls, no cost per token. Detailed writeup published.

An agentic AI system that plans, drafts, schedules, and distributes content across channels with minimal human intervention. Designed around the principle that the human's job is editorial judgment — not execution. Currently running this site's content plan: 22 posts per week in approximately 15 minutes of human time. Built from scratch, running in production.

Proprietary — available to discuss in detail.

Identified a recurring 5-hour daily manual process performed by engineers and replaced it entirely with an automated pipeline. The tooling ran unattended, handled edge cases, and reduced the task to 3 minutes end-to-end. A 99.7% reduction in time cost — permanently. This is the pattern I've replicated across every organization since: find the highest-friction recurring task, understand it completely, then eliminate it with code.